The OLCF User Assistance Center provides direct support to users of our computational resources. We aim to simplify the technical coordination required to use leadership-class supercomputers by working closely with research teams, maintaining documentation for all aspects of our systems, and by solving user issues as they arise.
|Hours||9am – 5pm EST Monday – Friday, exclusive of holidays|
|Help Ticket Submissionfirstname.lastname@example.org|
|Address||1 Bethel Valley Road, Oak Ridge, TN, 37831|
Communication to Users
We provide many ways to stay informed about what’s happening at the center. Whether we’re performing maintenance, hosting an upcoming hackathon, or planning a monthly conference call, we’ll keep you in the loop.
System statuses can be found in several locations. The OLCF homepage includes a listing of our major compute resources and their current availability, as well as upcoming downtimes. This information also has a dedicated Center Status page. Similarly, the status of a particular system can be found on its respective System User Guide. When a system’s state changes (up to down, or down to up), an automated message is sent to the system’s notice mailing list.
Each week, typically on Wednesday morning, an email announcing the next week’s scheduled outages is sent to all users. This message also includes meeting announcements and other items of interest to all OLCF users.
Our primary systems each have two mailing lists, Announcement and Notice. Announcement lists provide users with email messages of general interest (system upgrades, long-term outages, etc.) Since the mailing frequency is low and the information sent is important to all users, users are automatically subscribed to the appropriate Announcement lists when their account is created and are required to remain members of these lists as long as the account remains active.
Notice lists provide a higher-volume email notification system. A system’s Notice list will automatically announce system state changes and other notable system events. Users who are actively using a system are automatically added to a system’s Notice list. When a system changes state (up to down, or down to up), an automated email is sent to members of the system’s notice list. We also send additional notable issues and time sensitive events to these lists. Available Notice lists include: rhea-notice, and spider-notice. If you wish to be added or removed from a Notice list, please contact the OLCF User Assistance Center.
To assist users in managing their project allocations and system usage, we provide the My OLCF web application. My OLCF can be accessed at https://my.olcf.ornl.gov/ with a valid OLCF username and SecurID fob passcode. MyOLCF provides valuable information about projects and the ability to renew or request new access.