User Assistance Center
Categories: Getting Help
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The OLCF User Assistance Center (UAC) provides direct support to users of our computational resources.
The center’s normal support hours are 9am EST to 5pm EST Monday through Friday, exclusive of holidays.
|Address:||1 Bethel Valley Road, Oak Ridge, TN 37831|
The OLCF UAC is located at the Oak Ridge National Laboratory (ORNL) in Building 5600, Room C103.
Outside of normal business hours, calls are directed to the ORNL Computer Operations staff. If you require immediate assistance, you may contact them at the phone number listed above. If your request is not urgent, you may send an email to firstname.lastname@example.org, where it will be answered by a OLCF User Assistance member the next business day.
Ticket Submission Webform
In lieu of sending email, you can also use the Ticket Submission Web Form to submit a request directly to OLCF User Assistance.