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OLCF User Assistance Center

Can't find the information you need below? Need advice from a real person? We're here to help.

OLCF support consultants are available to respond to your emails and phone calls from 9:00 a.m. to 5:00 p.m. EST, Monday through Friday, exclusive of holidays. Emails received outside of regular support hours will be addressed the next business day.

Steps for Requesting an Allocation

Steps for Obtaining a Project
  1. Apply for a new project using the Project Request form.
  2. The principal investigator (PI) should complete the Principal Investigator’s Agreement and fax it to 865-241-4011.
  3. Internal approval is required before the project can be created, unless it is an INCITE project.

If the project is approved, the following will occur:

  1. The project is reviewed for export-control issues. A project cannot be created until this is complete.
  2. When the export-control review is complete, foreign-national PIs will be sent an ORNL Personnel Access System (PAS) request specific for the facility and cyber-only access. After receiving your response to the PAS request, it may take 15 or more days to process. A project cannot be created until the PAS request is complete.
  3. All new project requests will be reviewed to determine if a User Agreement and/or Appendix A is necessary. The appropriate forms will be sent to the PI via email. The User Agreement forms must be signed by the PI’s institution and UT-Battelle before the project can be created.

When all information is complete, including the following,

  • Project application completed;
  • PI agreement signed and faxed to 865-241-4011;
  • Internal approval, if necessary;
  • Export control review complete;
  • PAS request completed for foreign-national PI; and
  • User Agreement signed by the PI’s institution and UT-Battelle,

the project will be created. The PI will be notified via email with the project ID, project name, and where participants can apply for an account.