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OLCF User Assistance Center

Can't find the information you need below? Need advice from a real person? We're here to help.

OLCF support consultants are available to respond to your emails and phone calls from 9:00 a.m. to 5:00 p.m. EST, Monday through Friday, exclusive of holidays. Emails received outside of regular support hours will be addressed the next business day.

Special Requests and Policy Exemptions

See this article in context within the following user guides: Eos | Titan

Users can request policy exemptions by submitting the appropriate web form available on the OLCF Documents and Forms page. Special requests forms allow a user to:

  • Request Software installations
  • Request relaxed queue limits for a job
  • Request a system reservation
  • Request a disk quota increase
  • Request a User Work area purge exemption

Special requests are reviewed weekly and approved or denied by management via the OLCF Resource Utilization Council.