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OLCF User Assistance Center

Can't find the information you need below? Need advice from a real person? We're here to help.

OLCF support consultants are available to respond to your emails and phone calls from 9:00 a.m. to 5:00 p.m. EST, Monday through Friday, exclusive of holidays. Emails received outside of regular support hours will be addressed the next business day.

Requesting Access to OLCF Resources

See this article in context within the following user guides: Titan

Access to the computational resources of the Oak Ridge Leadership Facility (OLCF) is limited to approved users via project allocations. There are different kinds of projects, and the type of project request will determine the application and review procedure. Approved projects will be granted an allocation of hours for a period of time on one or more systems.

Every user account at the OLCF must be associated with at least one allocation. Once an allocation has been approved and established, users can request to be added to the project allocation so they may run jobs against it.