The User Assistance and Outreach (UAO) Group provides support to the OLCF users, mediation between the outside world and the OLCF, and acquaints the public with the work conducted at the OLCF. The group creates accounts for new users, provides Level I and Level II technical support to research teams, and generates documentation on OLCF systems access, policies, and procedures. UAO staff members attend the meetings of the other OLCF groups, communicating suggestions from users and participating in decisions on the users’ behalf. The group also creates science research highlights, writes SciDAC Review and HPCwire articles, produces podcasts for scientists and the public, and connects the OLCF with universities across the nation.

Meet the User Assistance & Outreach Team

Ashley Barker

Group Leader, User Assistance and Outreach

Aaron Barlow

HPC Software Engineer

Matt Belhorn

HPC Support Specialist and Programmer

Katie Bethea

Outreach Project Manager

Adam Carlyle

Lead Software Engineer

Dan Dietz

HPC Engineer

Jamie Finney

HPC Software Support Engineer

Chris Fuson

Task Lead, User Assistance

Brian Gajus

UI Designer / UX Developer

Rachel Harken

Science Writer

Lisa Jordan Rael

Task Lead

Cara Kennedy

Project Management Assistant

Ryan Landfield

HPC Engineer

Hong Liu

HPC Engineer

Sheila Moore

Project Management Assistant

Sonya Mowery

Administrative Assistant

Tom Papatheodore

HPC Engineer

Suzanne Parete-Koon

HPC Engineer

Sherry Ray

Project Management Assistant

William Renaud

HPC Engineer

Andrea Schneibel

Science Writer

Preston Shires

Software Engineer

Scott Simmerman

Software Developer

Brian Smith

Sr HPC Engineer

Shermy Stephens

Program Management Assistant

Coury Turczyn

Science Writer

Spencer Ward

HPC DevOps Engineer

Travis Young

Post-Bachelor's Research Associate

Group R&D Activities

RATS is a customer relationship management tool used by OLCF staff. Developed internally by the OLCF, RATS provides…

Spack is a multi-platform package manager that builds and installs multiple versions and configurations of software. It works…

Wraprun is a utility that enables independent applications to be launched on Cray resources under a single instance…

Tiny Titan is a $1,000 classroom supercomputer designed to teach aspiring scientists the basics of parallel computing. Unlike…

Scientific user facilities require an effective and efficient process to discover, verify, and curate publications resulting from user…

This project will provide an important model for future exascale computing, increasing the coherence between the technology base…

The Standard Performance Evaluation Corporation (SPEC) High-Performance Group (HPG) develops benchmarks that represent large, real applications, in scientific…