The User Assistance and Outreach (UAO) Group provides support to the OLCF users, mediation between the outside world and the OLCF, and acquaints the public with the work conducted at the OLCF. The group creates accounts for new users, provides Level I and Level II technical support to research teams, and generates documentation on OLCF systems access, policies, and procedures. UAO staff members attend the meetings of the other OLCF groups, communicating suggestions from users and participating in decisions on the users’ behalf. The group also creates science research highlights, writes SciDAC Review and HPCwire articles, produces podcasts for scientists and the public, and connects the OLCF with universities across the nation.

Meet the User Assistance & Outreach Team

Ashley Barker

Group Leader, User Assistance and Outreach

Matt Belhorn

HPC Support Specialist and Programmer

Katie Bethea

Outreach Project Manager

Adam Carlyle

Lead Software Engineer

Chris Fuson

Task Lead, User Assistance

Brian Gajus

UI Designer / UX Developer

Rachel Harken

Science Writer

Katie Elyce Jones

science writer and communications specialist

Lisa Jordan Rael

Project Management Assistant

Cara Kennedy

Project Management Assistant

M. Graham Lopez

HPC Engineer

Georgios Markomanolis

HPC Engineer

Sheila Moore

Project Management Assistant

Jack Morrison

HPC Engineer

Sonya Mowery

Administrative Assistant

Patrick (Luc) Nuytten

Software Engineer

Tom Papatheodore

HPC Support Specialist / Programmer

Suzanne Parete-Koon

HPC Engineer

Sherry Ray

Project Management Assistant

William Renaud

HPC Engineer

Preston Shires

Software Engineer

Scott Simmerman

Software Developer

Brian Smith

Sr HPC Engineer

Group R&D Activities

RATS is a customer relationship management tool used by OLCF staff. Developed internally by the OLCF, RATS provides…

Spack is a multi-platform package manager that builds and installs multiple versions and configurations of software. It works…

Wraprun is a utility that enables independent applications to be launched on Cray resources under a single instance…

Tiny Titan is a $1,000 classroom supercomputer designed to teach aspiring scientists the basics of parallel computing. Unlike…

Scientific user facilities require an effective and efficient process to discover, verify, and curate publications resulting from user…

This project will provide an important model for future exascale computing, increasing the coherence between the technology base…

The Standard Performance Evaluation Corporation (SPEC) High-Performance Group (HPG) develops benchmarks that represent large, real applications, in scientific…